International Services

Services we offer

At UCSF International Services, we know that seeking care can be overwhelming, so our team is here to help you every step of the way. Our staff coordinates all aspects of your visit to our hospitals and clinics, with a commitment to making you and your family as comfortable as possible during your stay. We assign each patient an experienced patient liaison, who helps coordinate care from doctors and assists with special needs before, during and after the visit.

Our patients receive care in an environment that respects all cultural traditions and backgrounds. Our goal is to provide you with a level of personal support that matches the world-class medical treatment you will receive.

We can arrange or recommend a variety of services, including:

• Coordinating interpreters and translation services
• Providing information on short- and long-term accommodations and lodging
• Assisting with directions to various UCSF Health clinics and locations
• Identifying resources for spiritual or religious guidance
• Offering suggestions on transportation, banking, restaurants and shopping

Please note that UCSF International Services doesn’t provide medical advice. UCSF Health offers an online second opinion service, which is open to international patients. 

Brochure

Learn more about UCSF International Services by downloading our brochure:

• English
• 下载我们的资料手册
• كتالوج باللغة العربية

Plan your visit

To start arranging your visit to UCSF, please follow these steps:

Step 1: Registration

You may register online or via email, mail or fax:

• Online: Register online through our secure website and review our financial policy. Once you complete that review, you will be directed to the patient registration form.
• Email: Download and complete the three registration forms below (under "UCSF patient forms"), then email them to us at [email protected].
• Mail or fax: Mail the three registration forms below (under "UCSF patient forms") to one of the addresses under "Contact us" (below) or fax them to +1 (415) 353-3672.

UCSF patient forms:

• Patient registration form
• Patient agreement of financial responsibility
• Authorization for release of health information

Step 2: Medical records submission

Before we can schedule your appointment, we need to receive your medical records, which may include doctor's notes, radiology images (in DICOM format) and reports, pathology reports, surgical reports and lab results. If written records are not in English, you need to have them professionally translated into English before submitting them to our office. Unfortunately, we cannot accept records that have not been professionally translated.

You may send us your medical records via email, fax or mail. Please find our contact information below under "Contact us."

Step 3: Medical records review

After we receive your medical records, our medical team will review them to determine whether UCSF offers treatments that may benefit you.

Step 4: Financial clearance

After you are accepted for care at UCSF, we will give you an estimate of the charges. Before receiving care, you must pay these charges in full or provide verification of authorization from an insurance plan accepted by UCSF Medical Center. Please be aware that U.S. medical care may cost $700 or more for an initial doctor visit and $100,000 or more for hospital care.

Step 5: Appointment scheduling

Once we receive your payment, we will confirm your appointment or hospital stay. We are not able to schedule appointments without advance payment.

If you have questions about the registration process or need assistance, please contact us using one of the methods listed below.